NRR performance is be琀琀er when a dedicated team is responsible As we saw above, companies with the best NRR performance use either dedicated teams, customer success or a partnership between sales and customer success. The mandate, skills, and metrics for these dedicated NRR teams need addi琀椀onal research, as this seems to be the most e昀昀ec琀椀ve organiza琀椀onal design for driving NRR. Figure 8: Organiza琀椀onal Responsibility for NRR Performance Figure 9: NRR Performance by Organiza琀椀onal Responsibility PeakSpan & Ibbaka Net Revenue Reten琀椀on Research Report September 2023 17